SHIPPING & DELIVERY
SHIPPING POLICY
We deliver bedsheets across India ensuring prompt delivery to your doorstep. Enjoy free shipping on all orders . Orders are typically processed within 1-3 business days, with standard delivery taking 5-7 business days. Once your order is shipped, you will receive a tracking link via email or SMS for your convenience. In case of delays or damage to your package, please reach out to us at 9516087104 While we strive for timely delivery, we are not responsible for delays caused by unforeseen circumstances or courier-related issues. For international shipping options and rates, please contact us at care@moonn.in .
RETURN AND EXCHANGE
At Moonn your satisfaction is our priority. We accept returns within 7 days of delivery, provided the items are unused, unwashed, and in their original packaging with tags intact. Returns are applicable only for manufacturing defects or incorrect items delivered. Please note that custom or personalized orders and items marked as final sale or clearance are non-returnable.
To initiate a return, contact us at care@moonn.in with your order details and the reason for the return. Once approved, you can ship the item(s) to the provided address. Customers are responsible for return shipping costs unless the issue is due to our error. For exchanges, specify the item you wish to receive. Exchanges are subject to availability, and if the desired item is unavailable, we will process a refund instead.
Refunds will be processed within 7 business days after receiving and inspecting the returned item and will be credited back to the original payment method. If you receive a damaged or defective product, please contact us within 2 days of delivery, providing photographs and order details to assist us in resolving the issue promptly.
For further assistance or questions, feel free to reach out to us at moonn.in or 9516087104 . We are here to ensure you have a seamless shopping experience!